01
Data We Collect
We collect personal data only when it is necessary to provide our services or comply with regulatory requirements. The specific data collected depends on how you interact with VodaServe Connect.
SIM and eSIM Registration
Required by NCC and NIMC regulations for all activations.
Contact Forms and Enquiries
Collected when you reach out to us via our website or support channels.
Website Usage Data
Automatically collected to improve our website performance.
02
How We Use Your Data
Your personal data is used strictly for the purposes described at the point of collection. We do not sell your personal data to third parties.
Service Delivery
Processing SIM activations, recharges, orders, and account management.
Customer Support
Responding to enquiries, resolving complaints, and providing after-sale assistance.
Regulatory Compliance
Meeting NCC, NIMC, and NDPR obligations for SIM registration and data retention.
Communication
Sending service updates, transaction confirmations, and relevant offers (with consent).
Fraud Prevention
Detecting and preventing fraudulent transactions, unauthorized account access, and SIM swap fraud.
Service Improvement
Analysing usage patterns (in aggregate) to improve website and service quality.
03
Data Sharing
We do not sell, rent, or trade your personal data. Data is shared only in the following limited circumstances:
ViTel Wireless (Carrier Partner)
SIM and eSIM registration data is shared with ViTel Wireless for the purpose of network provisioning, service activation, and carrier compliance. ViTel processes this data as a co-controller under applicable Nigerian telecom regulations.
Regulatory Authorities
Data may be disclosed to the NCC, NIMC, NITDA, law enforcement, or other government bodies where we are required to do so by law, court order, or regulatory directive. We will notify you where legally permissible.
Service Providers
We may share limited data with trusted third-party service providers (such as payment processors or hosting providers) who assist us in operating our business. These providers are bound by data processing agreements and may not use your data for their own purposes.
04
Data Security
VodaServe Connect implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
Encrypted Storage
Sensitive data is stored with encryption at rest.
Access Controls
Only authorized personnel can access customer data.
Breach Response
We have procedures for detecting and responding to data incidents.
While we strive to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to prompt action if a breach occurs.
05
Your Rights
Under the Nigeria Data Protection Regulation (NDPR), you have the following rights with respect to your personal data held by VodaServe Connect:
To exercise any of these rights, please contact us at support@vodaserveconnect.com or use our online contact form. We will respond to your request within 30 days.
06
Contact Us About Privacy
If you have any questions, concerns, or requests related to this Privacy Policy or the handling of your personal data, please reach out to us through any of the following channels:
VodaServe Connect, Lagos, Nigeria. We aim to respond to all privacy-related enquiries within 5 business days.