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Insert your ViTel SIM into your device and restart it. Your SIM should activate automatically within a few minutes. If it doesn't activate, visit our store at 33 Ogudu Road or contact support — we'll help you get it working.

First, check that your APN settings are correctly configured for ViTel. Go to Settings → Mobile Data → APN and ensure the correct ViTel settings are entered. If the issue persists, restart your device. Our team can also assist you with configuration in-store or via our contact form.

You can port your number to ViTel while keeping the same number. Visit our store with your valid ID and existing SIM card. The porting process typically takes 1–3 business days. Our team will guide you through every step.

Yes. You can reach us via email at support@vodaserveconnect.com or call us at +234 800 000 0000 during business hours. For non-urgent queries, fill in our contact form and we'll respond within 24 hours. Some issues such as SIM registration and physical KYC do require an in-person visit.

For most devices, insert the ViTel SIM and your phone will auto-configure. If not, you may need to set the APN manually. Bring your device to our store and we'll configure it at no extra charge during your visit.

Our store and in-person support is available Monday to Saturday, 9:00 AM to 6:00 PM. Phone and email support is also available during these hours. We are closed on Sundays and public holidays.